Refund & Cancellation Policy
How refunds, cancellations and rescheduling work for our courses, programs and books.
Last updated: October 2026
We want every learner and client to be happy with their experience. This policy explains how refunds and cancellations work for services provided by Arunaagiri, Mumbai, India. Where you have a signed proposal or agreement with us, its terms apply in place of this general policy.
1. Online courses (individuals)
- You may request a full refund within 7 days of purchase, provided you have completed no more than 20% of the course and have not used any 1:1 mentoring session or downloaded a certificate.
- After this period, or once these limits are exceeded, course fees are non-refundable.
- Booked 1:1 mentoring sessions can be rescheduled with at least 24 hours’ notice.
2. Team licences
- Team licences can be cancelled for a full refund within 7 days of purchase if no learner has started the course.
- Unused seats may be reassigned to another member of your organisation at no cost during the licence period.
- Partially used licences are non-refundable, but we will work with you to make good use of remaining seats.
3. On-site programs and keynotes
Dates are reserved on receipt of the agreed advance. If you need to cancel or move a confirmed date:
- More than 30 days before the event — reschedule free of charge once, or cancel with a refund of the advance less any non-recoverable costs already incurred.
- 15–30 days before — 50% of the program fee is payable; the balance may be adjusted against a new date within 6 months.
- Less than 15 days before — the full program fee is payable.
Travel and accommodation already booked for the event are charged at actual cost. If we have to cancel or reschedule for reasons on our side, you can choose a new date or a full refund of amounts paid.
4. Books
- Books bought through third-party stores (such as online marketplaces) follow that store’s return policy.
- For copies bought directly from us, including bulk orders, please report damaged or incorrect items within 7 days of delivery with a photo, and we will replace them at no cost.
- Customised or branded bulk orders cannot be cancelled once printing has begun.
5. Free sessions
Golden Hour and other free sessions involve no payment, so no refund applies.
6. How to request a refund
Email arunaagiri@arunagiri.co.in with your name, order or invoice details and the reason for your request. We will confirm within 3 working days. Approved refunds are processed to the original payment method within 7–10 working days; your bank may take a few extra days to show the credit.